Frequently asked questions
Otherwise, please contact our friendly team.
Payments
What financing options are available?
Through our website we support Afterpay, Shop Pay and GEM. In-store we also have Q-Card, MTF Finance and SmartCover.
What payment methods do you accept?
On top of the finance options, we accept all forms of Mastercard and Visa, PayPal, Prezzy Cards, Apple and Google Pay
Shipping
How long will it take to get my order?
It depends on where you are and what you have ordered. If the products are readily available it will usually take 5 - 10 business days.
What shipping carriers do you use?
We use New Zealand Couriers / Post Haste for items under 25kg. For larger items we use BASICK for the South Island and PBT Transport for the North Island or StraitNZ for both.
Also worth noting that some items are sent directly from the supplier, in which case it will be their preferred carrier.
How long for a preordered products to arrive?
Sometimes we have to backorder popular or specific truck products. Because of this we offer a preorder option. Depending on the product and brand, some case we will be waiting on manufacturing or on a container. The wait can be anywhere from 2 weeks to 6+ months. We encourage you to contact us to get a more accurate time frame.
Do you ship overseas?
We can provide shipping across the world - however you will need to contact us as some products brands must be supplied locally.
Products
Can you get 'this' product?
The chances are we can!
NZ Offroader has a massive range of products, this website shows about 5% of what we can offer - not to mention we are often expanding our range and happy to source new suppliers.
How do I know this product will work with my truck?
We have tried our best to include as much detail on the product page to assist you. But if you are still unsure, feel free to contact us anytime - It's best to be 100%.
Can I get my product personalised?
It depends on the product, for example we can get bars and coils powder coated to any colour. You will need to contact us
When buying Pre-Order products you must know the following.
By continuing to place your order on a pre-order product you are agreeing to the following conditions:
Once you place your order, your order is final, non-cancellable and nonrefundable. If you are concerned about when your order will arrive you need to contact us for an ETA before placing your order.
You will be charged at time of placing a Pre-Order. If we are unable to commence shipping one-year from order placement, we will provide a full-refund at your request. No discounts, refunds or credits will otherwise be offered due to any such delays.
All eta’s provided are done so in good faith and are based on estimates provided to us by suppliers. We accept no responsibility or liability for any issue that may arise as a result of a provided eta. See liability section in our Terms of Service for further information
How can I submit a warranty claim?
Go check out our Warranty claims page: https://nzoffroader.com/pages/warranty-claims
From time to time you may need to submit a Warranty Claim for your product.
No stress! We work with great companies that help make a warranty request a breeze.
As always, we are happy to help, simply just contact us on a channel that suits you, ensure you let us know what product it is, when you bought it and some supporting images and description of the problem at hand.
Alternatively, some manufacturers are happy for you to deal direct with them - the choice is yours! But NZ Offroader is here to help should you need!
Just note, that we do not get forwarded any information on your claim direct with a manufacturer, so please forward us all information if you require us to assist.
Below is a quick list of links that you may find useful, for both warranty information and / or submitting a warranty request.
We will continue to update this list as required.
Last updated 25 March 2024.
WOF & cert info
How high can I lift my truck?
You can safely put in up to a 50mm suspension lift without requiring a certification. For more info on going over 50mm feel free to contact us as it can definitely be done.
What is the story with wider tyres?
As long as the tyres fit under the guards or flares and it is within 5% of OEM wheels you should be all good. To be sure check NZTA's website: https://vehicleinspection.nzta.govt.nz/virms/in-service-wof-and-cof/general/tyres,-wheels-and-hubs/tyres-and-wheels
How do I get a certification?
If you are located in Auckland, or near enough, NZ Offroader offers a certification service, where we can walk you through what steps are involved, costs and cautions. We have a local certifier who frequently does LVVTA Certification checks for our customers.
Please contact us if you are interested.